Shipping Policy & Delivery Times

At KittiMeowMochi, we offer both standard lettermail (untracked) and tracked shipping options. Orders are dispatched via Royal Mail or a courier service, with shipping costs calculated based on weight during checkout. Please allow 1-5 business days for your order to be dispatched.

STANDARD LETTERMAIL:

• UK: 2-7 business days
• Europe: 5-14 business days
• International: 10-30 business days

TRACKED PACKAGE:

• UK: 2-5 business days
• Europe: 3-10 business days
• International: 7-30 business days

SHIPPING FEES:

• UK:
• Orders under £10: Standard shipping fee applies.
• Orders £10 and over: Free tracked shipping.
• Worldwide:
• Orders under £30: Standard shipping fee applies.
• Orders £30 and over: Free tracked shipping.

CUSTOMS DUTIES/FEES:

• KittiMeowMochi is not responsible for any customs duties or fees incurred on international orders. These charges are the sole responsibility of the buyer.

IMPORTANT NOTES:

• Standard lettermail is untracked. For added security, we recommend choosing tracked shipping to monitor your order.
• Delivery times are estimates and not guaranteed. Delays can occur due to factors beyond our control.

FAQ

Do you offer worldwide shipping?

• KittiMeowMochi ships to select international countries. We are continually working to expand our shipping options to more countries, so please check back for updates!

What is your refund and return policy?

• All sales at KittiMeowMochi are final. We do not accept returns or exchanges. If your item arrives damaged or defective, please contact us within 7 days of receipt, and we will work to resolve the issue. For untracked orders, we are not responsible for lost items, so we recommend choosing tracked shipping for added security.

Do you offer digital products?

• For digital products such as stream/Twitch graphics and planners, please contact us directly for more information.

Do you accept commissions or custom requests?

• Yes, KittiMeowMochi does accept custom requests. Please contact us directly at [email protected] with your custom request details, and we will do our best to accommodate your needs.

How can I contact you?

• For any queries or issues, please contact us via email at [email protected] or through the contact form on our SumUp store.